Refund Policy

At WiseWare Shop, customer satisfaction is our priority. This Refund Policy explains the terms and conditions under which refunds may be issued for purchases made through our store.

1. Eligibility for Refunds
Refunds are available under the following conditions:
Digital Product Issues:
If the software you purchased cannot be downloaded, installed, or activated due to technical issues that cannot be resolved after troubleshooting.
Incorrect or Incomplete Delivery:
If you receive the wrong product or an incomplete license.
Unauthorized Transactions:
If your purchase was made without your consent or authorization.

2. Non-Refundable Products
Refunds will not be issued in the following cases:
Change of Mind: Purchases made by mistake or due to a change of mind.
Product Compatibility Issues: It is your responsibility to ensure that your device meets the software’s system requirements before purchase.
Licenses Activated Successfully: Once a software license has been successfully activated, it cannot be refunded.
Subscription-Based Products: Subscription fees already billed are non-refundable but can be canceled for future billing cycles.

3. Refund Process
To request a refund:
Contact Customer Support:
Email us at info.wiseware@yahoo.com or call us at 03098181682 within 30 days of purchase. Provide the following information:
Order number
Product name
Reason for the refund request
Verification:
Our team will review your request and may ask for additional details to verify the issue.
Approval or Rejection:
Refund requests will be processed within 5–7 business days after verification. You will be notified of the approval or rejection of your refund request via email.
Processing Time:
If approved, the refund will be credited to your original payment method within 7–14 business days, depending on your bank or payment provider.

4. Additional Conditions
Bundle Purchases: Refunds for bundled products are only available if the entire bundle is returned, subject to eligibility criteria.
Promotional Products: Products purchased at discounted rates or as part of a promotional campaign may not be eligible for a full refund.
Partial Refunds: In certain cases, partial refunds may be issued, based on the circumstances and usage of the product.

5. Contact Us
If you have any questions about our Refund Policy or need assistance, please contact us:
Phone: 03098181682
Email: info.wiseware@yahoo.com
Our team is here to help and ensure your shopping experience with WiseWare Shop is smooth and satisfactory.